Organizational Performance From The Knowledge Management Perspective, An Approach To Its Measurement
Abstract
This article presents the initial results of the research entitled "Organizational performance measurement and knowledge management in public higher education institutions, based on artificial intelligence techniques", developed by the author. An approximation of the measurement of organizational performance represented through knowledge management variables, specifically, intellectual capital, is shown. A measurement tool is proposed applying the theory of fuzzy logic, where initially the relationship between organizational performance and knowledge management is considered, through the identification and definition of variables that will be part of the proposed tool. Measurement indices are proposed to identify the degree of belonging and the parameters for each variable are defined. As a result, the guidelines for the development of a tool that establishes the measurement of organizational performance based on practices implemented within the organization are proposed.
Keywords
Full Text:
PDFReferences
Alveiro, C. (2009). PERFORMANCE EVALUATION AS A TOOL FOR THE ANALYSIS OF HUMAN CAPITAL. Future Vision, 11(1).
Bojadziev, G., & Bojadziev, M. (2007). Fuzzy Logic for Business, Finance, and Management (Vol. 2).
Bueno, E., del Real, hermogenes, Fernandez, P., Longo, M., Merino, C., Murcia, C., & Salmador, MP (2011). Intellectus Model: Measurement and Management of Intellectual Capital. https://www.researchgate.net/publication/298346530
Carmeli, A., & Tishler, A. (2004). The relationships between intangible organizational elements and organizational performance. Strategic Management Journal, 25(13), 1257–1278. https://doi.org/10.1002/smj.428
Chavez, A. (2014). Performance management in educational organizations. Horizon of La Cientia, 4(6), 75–81.
Coaquira, CM (2017). MODEL FOR THE IMPROVEMENT OF ORGANIZATIONAL PERFORMANCE THROUGH QUALITY MANAGEMENT PRACTICES, KNOWLEDGE MANAGEMENT AND TRANSFORMATIONAL LEADERSHIP.
National Civil Service Commission. (2018). CNSC Administrative Career Observatory. Labor Performance Evaluation | CNSC. https://www.cnsc.gov.co/observatorio/evaluacion-del-desempeno-laboral
DANE. (2021). Survey on environment and national institutional performance (EDI). https://www.dane.gov.co/index.php/estadisticas-por-tema/gobierno/encuesta-sobre-ambiente-y-desempeno-institucional-nacional-edi
Espitia, H., & Soriano, JJ (2010). Fuzzy inference system based on Boolean relations. Engineering, 15(2), 52–66.
Fuentes, MM, & Hurtado, NE (2002). Critical variables in the measurement of performance in companies with implementation of total quality management. European Research on Business Management and Economics, 8, 87–102.
Public function. (2021). Institutional performance measurement - MIPG. Institutional Performance Measurement. https://www.funcionpublica.gov.co/web/mipg/medicion_desempeno
Gonzales, C. (2011). Fuzzy Logic A practical introduction to Softcomputing Techniques. In Fuzzy Logic A practical introduction.
Jimenez, IY, González, MA, & Hernández, J. (2010). 360° Competency assessment model (teaching-learning) 360° Competency assessment model (teaching-learning). Educational Innovation, 10(53), 43–53.
Kaplan, RS, & Norton, DP (2000). Balanced Scorecard (The Balanced Scorecard) (Vol. 2). www.FreeBooks.me
Lusthaus, Charles., Adrien, Marie. H., Anderson, G., Carden, F., & Montalván, GP (2002). Organizational assessment: framework for improving performance. Inter-American Development Bank.
Medina, S., Zuluaga, E., López, D., & Granda, F. (2010). Approach to the measurement of organizational intellectual capital applying fuzzy logic systems. Administration Notebooks, 23(40), 35–68.
Parmenter, D. (2015). Key Performance Indicators (Vol. 3).
Rodriguez, J.E. (2011). The labor performance evaluation system in Colombia: a case of high formalization with low institutionalization. Administration & Development, 42, 19–38.
Santamaria, JG (2020). Incidence of the organizational climate on the work performance of the collaborators of the company Datapro SA
Uría, SA (2020). Design of a comprehensive model for evaluating the performance of human talent based on organizational competencies, for a Financial Institution in the city of Quito.
Refbacks
- There are currently no refbacks.
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
ISSN 1305-578X (Online)
Copyright © 2005-2022 by Journal of Language and Linguistic Studies